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Frequently Asked Questions

Order Placement

How can I track my order?

Once shipped, customer receives an SMS and E-mail on registered contact number and e-mail id containing courier company name and tracking number.
Or maybe you can simply go to the “Track now” option available on our website.

I am unable to see my order details in my account What should i do?

This usually happens when you place an order as a Guest without creating an account on our website. If you first create an account and then place the order, it will reflect under your account. However you can mail us at to get your order status and docket number.

How long it takes to deliver the Order?

It usually takes 10-15 days to ship an order. Once shipped, a product should bedelivered to you within 5 days. However, there might be some delay in delivery due to below mentioned reasons:

  • If the area where you live is very interior in the region.
  • Natural calamities like heavy rain, earthquake etc.
  • Item stuck in import duty.
  • Political disturbance, National and Regional holidays etc.

Estimated delivery time is also dependent on the following factors:

  • The Seller offering the product.
  • Product's availability with the Seller
  • The destination to which you want the order shipped to and geographical location of the Seller.

I missed the delivery of my order today so what can I do now?

The courier service will call you and deliver it the very next day. You can even collect the parcel from nearest hub of courier service to your shipping address.

Can I accept the package after checking the contents inside it?

Sorry, as per company policy, a package can’t be opened before delivery is accepted.
But you can accept the package & get in touch with us later in case you have any concerns.

What should I do if my order is approved but not yet dispatched for a long time?

You can contact us for the current status of the item using the contact form. We will cancel & refund the order in case the expected deadline is over.

Will the delivery be re-attempted if I’m not able to collect my order the first time?

Yes, we’ll make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.

Can I change the delivery time for my order?

Delivery time for an order cannot be changed.

I found the package open and the product seal broken. What should I do?

You can request for the item to be replaced or returned by sending us a mail on

Will I receive a call before industrialadda attempts to deliver package at my place?

The courier person will call you before delivery only if he cannot find your location with the address shared.

I have a complaint about the courier guy who came to deliver my order?

Please let us know the details by contacting our Customer Support & we’ll look into this for you.

Cancellaction and Returns

How can I cancel my order?

You can cancel an order by writing to us at

When can i can cancel my Order ?

Order can be cancelled only before processing. Once cancelled, complete amount will be refunded.

How long does it take to cancel an Order?

Request received will be fulfilled within 48hrs.

Can cancel any order?

Yes, reserves the right to cancel any order under the following circumstances:

  • Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.) etc.
  • In case of wrong product price or specification mentioned on
  • Unavailability of products – In exceptional cases, if a product runs out of stock with the vendor, the product will be cancelled; however, remaining products of the order will be delivered.
  • If the area in which customer is residing is not served by us or made Out of Delivery area by Logistic Courier Partner even after placing the order.
  • Suspected fraudulent information.

Can I return the product delivered to me?

Of course, a product can be returned but only under the following circumstances:

  • Product is physically damaged/defective
  • Varies from the description on the website
  • Wrong item delivered

How do i know if my order is eligible for return?

Mentioned below are the criteria for Return

  • Customer should intimate us within 10 days of receiving the order
  • For damaged product customer should intimate us within 24 hours of delivery
  • Product should be unused. Not even once
  • Brand packing should remain intact
  • Invoice should be available
  • All the tags/labels should be available

What is the procedure to return a product ?

Customer should intimate us through email within 10 days of receiving the order. Customer has to make sure that

  1. The product is unused. Not even once
  2. Brand packaging should remain intact.
  3. Invoice should be available
  4. All the tags/labels should be available
  • We will raise a request for Reverse pickup.
  • Customer has to make sure that he packs the product in proper manner and paste the invoice on it. It should in logistic friendly manner.
  • Customer will have to send the product on his own to us only through India post at the below mentioned address once the request for reverse pickup is raised:

IndustrialAdda, Plot No. 42/36, Industrial Area Site 4,
Sahibabad Ghaziabad, Uttar Pradesh - 201010

Once sent, customer needs to share the Courier slip along with the following bank details at

  • Account number
  • Account holder name (Same as registered with
  • IFSC Code
  • Upon receiving the product a Quality inspection would be performed over the product. It will take 2 days time.
  • If any damage/defect etc is found from industrialadda end, we will try to arrange a replacement; however, it depends on the availability of the product.
  • In case of refund, money will be refunded to the customer.
  • Incase, product doesn’t clear Quality inspection, we will re-ship the product to the customer and he will have to bear the courier charges for re-shipment in order to receive the product. No courier charges to send the product to us will be re-imbursed.
  • Upon receiving the product a Quality inspection would be performed over the product. It will take 2 days time.
  • If any damage/defect is found from industrialadda end, we will try to arrange a replacement; however, it depends on the availability of the product.
  • In case of refund, money will be refunded to the customer.

Can I return the order if I received a different color of the product ?

If you receive the product in a different color, however, specifications are same then return will not be done.

What should I do if I find the package open or tampered on delivery?

Sorry about that. Please get in touch with our customer care team at

What should I do if there are hardware or component or functional related issues with the device I bought?

If the problem has occurred during delivery then please get in touch with our customer care team. If it is a manufacturing complaint, you can get in touch with the authorised service centre of the brand for help.

When I can get refund of my Cancelled order?

Once cancelled, full amount will be refunded to the customer based on the payment mode chosen by the customer at the time of placing the order.

  • Credit/Debit Card/Net Banking/Wallets – 5-7 business days
  • If you have made the payment by NEFT and Cheque you need to share the below mentioned details at from your registered e-mail id.
  • Account number
  • Account Holder name
  • IFSC Code
  • Upon receiving the information, your refund will be processed in 5 business days and same will reflect in your account in another 2 business days.
  • For EMI payment, refund will be credited in 6-8 business days after cancellation.

Under what circumstances are cancellations done?

Cancellations are accepted by industrialadda for the following reasons.

  • If the order is not serviceable by us due to non availability of the product among any of our vendors
  • If your pin code is not serviced by any of our courier partners
  • If the procurement is taking longer than expected delivery time and you are not willing to wait further

What is industrialadda' s Replacement Guarantee?

If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a brand new replacement at no extra cost!

If I request for a replacement, when will I get it?

The replacement order is initiated after the originally delivered item is received back at our warehouse. Please check the SMS & email we send you for your replacement request for more details.

Can I return the items after the policy period?

Sorry, returns are not possible after the policy period.

Do I have to return the free gift when I return a product?

Yes, the free gift has to be returned along with the originally delivered product.

I have requested for a return of my item. When will it happen?

Our customer care team will get in touch with you immediately once you request a return


My payment process was interrupted. What should I do?

No need to worry! You can contact us to check if you’ve paid for the order. If you did successfully pay, the order will be placed for you by our team.

How can I pay for an order?

You can choose to pay for an order with any of the below methods:

  • Net Banking
  • Visa, MasterCard, Maestro and American Express Credit or Debit cards issued in India and 21 other countries

How do I pay using a credit or debit card?

It’s easy & simple to pay using your Credit or Debit card!

  • Keep your card number, expiry date, three-digit CVV number ready (found on the backside of your card)
  • For extra security, you’ll need to use your card’s online password (Verified by Visa, MasterCard SecureCode etc.)
    Enter the details when you are prompted to & your order will be successfully placed.

Can I pay with any Credit card?

You can choose to pay on industrialadda with any Visa, MasterCard or American Express Credit cards issued in India.

Can I use any Debit card to pay?

You can choose to pay on industrialadda with any Visa, MasterCard or Maestro Debit card.

What all card information does indsutrialadda store?

We currently do not store any card information and all transactions happen through authorized and secure payment gateways.

How can I order for large quantities of the product as part of a corporate order?

You can write to for your corporate requirements.

How can I get the 3D Secure password for my Credit/Debit card?

You can get a 3D Secure password by registering your Credit/Debit card from your bank's website.

How does the 3D Secure password add security to my online transactions?

The 3D Secure password is known only to you & this makes sure that only you can use the card for shopping online.

What is a 3D Secure password?

A 3D Secure password is a security measure from VISA & MasterCard that adds an extra layer of security through identity verification for your online Credit & Debit card transactions.


Can I order a product that is 'Out of Stock' or ‘Temporarily Unavailable’?

Unfortunately, products listed as 'Out of Stock' or ‘Temporarily Unavailable’ are not available for sale

What does ‘Out of Stock’ mean?

It means that the stock for the product is not available with our vendors at the moment & so, you can’t buy it now.

Is it necessary to have an account to shop on industrybuying?

No, It's not. You can checkout as a guest but you will have to provide us with a valid e-mail, phone number and address for us to send you the goods.

Is installation offered for products?

Installation is not offered on any products by industrialadda.

Does indsutrialadda deliver internationally?

Sorry, we don't deliver items outside India yet.


Is warranty applicable to products I buy on

All products bought on industrybuying come with manufacturer warranty. You can check with the manuals provided with the product or the manufacturer's website for information about a service centre close to you.

The warranty card is not sealed on the product I bought. How do I claim warranty?

Most service centres accept a proof of purchase( i.e. original invoice ) as proof to provide warranty service. If you face any trouble please contact us for help at

Why is the warranty card on my product not sealed?

We will have to open the box to seal a warranty card and most consumers don't accept items if the box has been opened. Hence as a policy we don't seal on warranty cards. All manufacturers accept the purchase invoice as proof to provide warranty. Please keep it safe.

What is the warranty for the replacement I got? Will it be the same as the initial product?

Yes, the warranty for your replacement will be the same as your initial product.

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    replacement within 10 days

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